1.1. These Residence Rules (hereinafter referred to as the Rules) in a Hotel belonging to the Minima Hotels chain (hereinafter referred to as the Hotel or the Contractor) are developed in accordance with the Civil Code of the Russian Federation, Law of the Russian Federation No. 2300-1 of 02/07/1992 “On Protection of Consumer Rights” and Decree of the Government of the Russian Federation of 09.10.2015 No. 1085 “On approval of the rules for the provision of hotel services in the Russian Federation”.
1.2. In cases not provided for by these Rules, the Hotel, Consumers and Customers of hotel services are guided by the current legislation of the Russian Federation.
1.3. The hotel is intended for temporary residence of citizens for a period agreed with the hotel. The minimum period of stay at the Hotel is 2 hours. The deadline for continuous stay in the Hotel is not established.
1.4. The Contractor provides round-the-clock service to Consumers arriving at the Hotel and departing from the Hotel.
1.5. These Rules and information about the Contractor and the services rendered by him in Russian are available on the official website of the Hotel, in the information folder / stand at the reception desk of the Hotel, and in each room of the Hotel
1.6. When making actions to fill out a request for booking a Room, or directly when making a settlement into a Room, the Customer or Consumer thereby confirms that he is familiar with these Rules, agrees to the conditions for the Hotel to provide hotel and related additional services, and also agrees to the processing of its personal data in accordance with Art. 9 Federal Law “On Personal Data” dated July 27, 2006 No. 152-FZ.
The Consumer (Customer) is independently familiarized with these Rules.
1.7. The main concepts used in these Rules:
“Reservation” – reservation of a Room at the Hotel by the Consumer (Customer);
“Hotel services” – a set of services for providing temporary accommodation in the Hotel, including related services, the list of which is determined by the Contractor and brought to the attention of the Consumer in accordance with the requirements of applicable law;
“Additional hotel services” – Hotel services, the cost of which is not included in the Price of the Room;
“Customer” – an individual or legal entity that intends to order or purchase or ordering or purchasing Hotel services in accordance with the contract on the basis of which the Hotel services are provided (hereinafter the “Contract”) in favor of the Consumer;
“Contractor” / “Hotel” – An accommodation facility providing the Hotel Services to the Consumer;
“Local time” – time at the location of the Hotel (Moscow);
“Room” – a room in the Hotel intended for temporary residence and corresponding to the parameters established by the Contractor for each category of Rooms;
“Consumer” – a citizen having the intention to order or purchase, or ordering or purchasing (both independently and through the Customer) and (or) using the Hotel services exclusively for personal and other needs not related to the implementation of entrepreneurial activity (hereinafter – the Consumer or Guest );
“Checkout time” – the time set by the Contractor for arrival and departure of the Consumer.
The estimated hour of arrival for stays at the rates established per day is 13:00.
The estimated hour of departure when staying at the rates established per day is 12:00.
The estimated hour of arrival for a nightly rate is 22:00.
Check-out time for staying at a nightly rate is 10:00.
Estimated time of arrival and departure when living at the hourly rate – according to the number of hours booked and paid by the Consumer (Customer).
“Day” – for the purposes of these Rules, “days” means a period of time starting from the Check-in time of check-in (13:00) and ending with the Check-out time of check-out (12:00) of the day following the day of arrival of the Consumer.
“Room price” – the tariff, defined as the cost of temporary residence and other related services as determined by the Contractor, provided for a single price.
2.1. The Hotel is booked by the Contractor upon availability of rooms by accepting a reservation request from the Consumer or Customer by phone, e-mail and other means of communication, which makes it possible to establish that the request comes from the Consumer or Customer. For reservations through the Hotel website – the application form is installed on the website. In the contract with the Customer, the application form and booking features for this Customer may be established.
2.2. The Hotel undertakes to provide the Guest with the Available Room corresponding to the reserved category. The Hotel does not provide the ability to book a specific Room belonging to this category.
2.3. The following types of reservation are applied in the Hotel:
2.3.1. Guaranteed reservation – a type of reservation that is made upon the preliminary request of the Customer or the Consumer and envisages that the Customer or the Customer make an advance payment in the amount of the cost for the entire period of stay at the Hotel or the first days of stay at the Hotel, followed by payment upon arrival of an unpaid stay, or a guarantee letter about payment (if provided for by the contract with the Customer). With a guaranteed reservation, the Hotel awaits the Guest until the Checkout time of the day following the day of the planned arrival. When placing the Guest in the Hotel, the advance payment is counted as payment for accommodation in the Room.
The guarantee of reservation / payment must be provided by the Customer or the Customer no later than 13:00 local time of the day of arrival, unless otherwise provided by the contract with the Customer. If the Consumer (Customer) has not provided a guarantee within the time period specified above, the reservation is considered unwarranted and the conditions of the unwarranted reservation provided for in clause 2.3.2 are applicable to such a reservation.
In case of untimely refusal of a guaranteed reservation, being late or not arriving at the Guest, a fee will be charged from him or the Customer in accordance with the terms of the tariff. An untimely cancellation of a reservation is a cancellation received by the Contractor after the Check-in time of arrival of the day of the planned arrival, unless otherwise provided by the terms of the contract with the Customer or the conditions of the special tariff. Late arrivals are recognized by the Guest after the Check-in time of arrival of the day of arrival and before Check-out time of departure of the next day. If you are late for more than a day, a guaranteed reservation is canceled. A non-arrival is the guest’s non-arrival at the Hotel until the Checkout time of departure of the day following the day of the planned arrival
2.3.2. Non-guaranteed reservation – a type of reservation in which an advance payment is not made by the Customer and / or the Customer, other types of guarantees are not provided. The hotel expects the Guest until a certain hour on the day of arrival:
Until 15:00 – for daily rates during high load periods;
Until 18:00 – for daily rates in the period of low load;
Until 23:00 – for a nightly rate;
20 minutes after the indicated arrival time – for the hourly rate.
After the above time, the Hotel reserves the right to cancel the reservation.
If such a Guest arrives at the Hotel later, his check-in is arranged as a check-in without prior reservation, in accordance with the availability of rooms available for sale and settlement and at the price set on the check-in date.
2.4. The hotel reserves the right to set periods for which reservations can be made only according to the guaranteed type.
2.5. When booking by the Customer or by a legal entity or Customer by an individual entrepreneur (corporate clients, travel agencies, tour operators, global reservation systems, etc.), the size and timing of the advance payment, applicable types of guarantees and other reservation conditions are subject to application according to the agreement with the Customer and may vary from those specified in these Rules.
3.1. Accommodation in the Hotel is possible:
By prior reservation;
Without prior reservation.
In the absence of a preliminary reservation, check-in is possible only if there are rooms available for sale and settlement.
3.2. The contract for the provision of hotel services is concluded between the Consumer and the Contractor upon presentation by the Consumer of an identity document and drawn up in the prescribed manner – in accordance with the “Rules for the provision of hotel services” (approved by Decree of the Government of the Russian Federation No. 1085 of 10/09/2015):
Passports of a citizen of the Russian Federation, identifying a citizen of the Russian Federation on the territory of the Russian Federation;
Passports, identifying a citizen of the Russian Federation outside the Russian Federation, for persons permanently residing outside the Russian Federation;
Birth certificates – for persons under the age of 14;
Passports of a foreign citizen or other document established by federal law and recognized in accordance with the international treaty of the Russian Federation as an identity document of a foreign citizen;
Temporary residence permits of a stateless person;
Residences permit of a stateless person.
3.3. The Hotel without fail carries out registration of all Consumers arriving at the Hotel and departing from it, in accordance with the current regulatory acts of the Russian Federation on registration and migration registration.
On the basis of the Order of the FMS of the Russian Federation dated September 11, 2012 No. 288, official certificates are not documents proving the identity of citizens of the Russian Federation necessary for registration.
On the basis of Decree of the Government of the Russian Federation dated January 15, 2007 No. 9 “On the Procedure for Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation”, foreign citizens and stateless persons upon check-in at the Hotel are required to present a migration card and a document confirming the right to stay in the Russian Federation (valid visa, residence permit, temporary residence permit and / or other)
3.4. The Hotel allows co-residence in the same room for persons under 18 years of age with persons over 18 years of age, only subject to one of the conditions listed below:
These persons are in a relationship, documented, namely, a child with his mother, father, guardian, trustee, representative of the guardianship authority;
With written notarized permission of the parents, guardian, and trustee;
With written permission of the guardianship authority.
Registration of minor citizens under the age of 14 at the Hotel is carried out on the basis of documents proving the identity of their parents (adoptive parents, guardians) or close relatives accompanying persons, a document certifying the authorities of accompanying persons, as well as a certificate of the birth of these minors.
3.5. When checking into the Hotel, documents must be presented for each Consumer living in the Room.
3.6. In the absence of documents specified in clauses 3.2, 3.3, 3.4, the Hotel has the right to refuse to accommodate.
3.7. When placing the Consumer at the daily rate, it is allowed to visit the Consumer by the persons invited by him when there is confirmation of the invitation from the Consumer himself. Visiting is possible from 10:00 to 22:00 and upon presentation by the visitor of an identity document. After 22:00, the visitor must make a reservation at the Reception and Accommodation Service with payment of an additional or main place according to the current Price List of the Hotel.
4.1. The room price and the list of Hotel services included in the Room Price are set by the current Hotel Price List. The prices set by the Price List are differentiated depending on the category of the Room, the number of people staying in the Room; other factors are valid for the period set by the Hotel.
4.2. The Price of the Room for each Consumer / Customer is set at the time of booking according to the current Price List. At the time of booking confirmation, the Consumer / Customer accepts and agrees with the Room Price and is not entitled to subsequently demand its change when placing in the Hotel.
4.3. Payment for hotel services can be made in cash in Russian rubles, by bank card, or by bank transfer, as well as when paying on the Hotel website or partner sites using Internet acquiring according to the Price List valid on the date of booking confirmation.
Payment for services at the Hotel by credit card can be made:
Cardholder for services rendered personally to him;
By the card holder for Hotel services rendered to a third party (Consumer), upon presentation by the card holder of a passport (or other document specified in clause 3.2 of these Rules) and filling out the “Consent to pay for hotel services with a bank card” in the form established by the Hotel.
4.4. The Consumer / Customer is obliged to pay the Hotel services and other paid services rendered to him in full, therefore accommodation in the Hotel is carried out only after payment of an advance security payment in the amount of the price of the Room for the entire stay at the Hotel.
4.5. Payment for hotel services is charged in accordance with the tariff for accommodation and the estimated hour of departure, which is provided for by the selected tariff.
4.6. Upon the expiration of the paid period of residence, the Consumer is obliged to vacate the Room or extend the period of stay in the Room. The period of stay can be extended only if the Hotel has rooms available for sale; otherwise the Hotel reserves the right to refuse to extend the stay. The renewal fee is charged according to the price list valid on the day of departure in the following order:
Consumer delay in the Room for more than 15 minutes in excess of the paid time, paid as a full hour of residence;
when leaving after Check-out time, the Guest (Customer) pays at the hourly rate in the amount of the cost of the required number of additional hours of stay (for hourly, nightly and daily rates);
when leaving after Check-out time of check-out until 18:00 of the current day, local time, the Guest (Customer) makes a payment in the amount of 50% Price of the Room at the rate of the current stay, the day following the Check-out time of check-out (only for daily rates);
when checking out after 18:00 local time of the current day, the Consumer (Customer) makes a payment of 100% of the Price of the Room at the rate of the current stay, the day after the Checkout time of departure (only for daily rates).
4.7. If there are free Rooms, the Hotel can provide the Consumer with a room before the Check-in time of arrival. In this case, the accommodation fee will be charged in accordance with the Price List valid on the date of the planned arrival, and in the following order:
When booking Rooms for a day or more and placing the Guest from 6:00 to 13:00 of the date of arrival, the Hotel will be charged at a rate of 50% Prices of the Room at the rate of the current stay;
When placing before the estimated Check-in time of arrival, the Guest (Customer) pays at the hourly rate in the amount of the cost of the required number of additional hours of accommodation (for the daily, nightly, hourly rate).
4.8. When placing children under 7 years old in the same room as adults accompanying them without providing an extra bed – no extra charge.
When placing children under 7 years old with an extra bed, as well as children older than 7 years and adults, the Hotel will be charged according to the current Price list. The age of the child must be confirmed by a birth certificate or a corresponding entry in the passport of one of the parents.
An extra bed is provided by prior appointment. Request to the Guest (Customer). The Hotel has the right to refuse to provide an extra bed if it is not provided for the Room.
4.9. The Consumer (Customer) is obliged to notify the Hotel about the reduction in the length of stay in the Hotel no later than 24 hours before the Checkout time of departure of the day of the planned departure in writing. If notified later, the Hotel is entitled to deduct from the Consumer (Customer) the fee for a simple Room (main and additional places in the room), in the amount of the cost of one night stay in the Room.
4.10. Refunds are made in the same form in which the payment for the services of the Hotel was made. To make a refund, the Consumer must contact the Reception and Accommodation Service with his own written application, which must be accompanied by a copy of an identity document, as well as a document confirming payment (check, payment order, bank statement, etc.).
4.11. To return money for hotel services paid through a travel agency, booking agency, etc., the Consumer must contact the organization that accepted the payment.
5.1. The Hotel provides services, the cost of which is included in the price:
Daily maid service, change of bed linen once every three days, changes of towels – daily;
Accommodation for children under 7 years old (without providing them with an extra bed and catering services
Use of a medical kit;
Wake up to a specific time;
Provision of sets of sewing accessories: needles, threads;
Providing a set of dishes and cutlery;
Provision of drinking water, boiling water;
Provision of iron, ironing board;
Telephone service inside the hotel;
Shoe polish machine;
Information about attractions and places of leisure;
Delivery to the Room of correspondence addressed to the Consumer upon receipt.
5.2. The consumer has the right to use in the prescribed manner additional hotel services provided by the Contractor. The list of additional hotel services is indicated in the Price List, placed in Russian in the information folder of the Reception and Accommodation Service. Additional hotel services are provided by the Contractor only with the consent of the Consumer.
5.3. The contractor has the right, if necessary, to change the procedure and place for the provision of additional hotel services.
5.4. In case of loss, the key to the room is issued only upon presentation by the Consumer of an identity document.
6.1. Guest has the right:
Use all hotel services;
Receive complete and reliable information about the rules of residence at the Hotel, the cost, the procedure for the provision and the list of hotel services;
Pre-order hotel and additional services;
Apply to the reception and placement service staff on the quality of the services provided and other issues that arise directly in connection with the provision of services;
Leave comments in the “Book of reviews and suggestions
6.2. Guests must:
Comply with the rules of the hotel;
Pay bills for the services provided by the Hotel in the manner provided by these Rules;
Vacate the room at the end of the paid period of residence;
Respect the rights of other Hotel Service Consumers and Hotel visitors;
Observe moral and ethical standards of behavior, refrain from excessive drinking;
Comply with fire safety rules and sanitary standards throughout the territory of the Hotel, including the Rooms;
to admit to the Number of workers of operating organizations and representatives of the Hotel administration to inspect the technical and sanitary condition of the Room and the equipment located in it, as well as to carry out the necessary repair and maintenance work;
To agree to the urgent replacement of the Room if the occupied Room is deemed emergency by the Hotel during operation;
Close the intake taps, windows, turn off the lights and electrical appliances when leaving the Room;
Take care of the property of the Hotel. In case of loss or damage to the property of the Hotel through the fault of the Consumer, his visitors or his minor children, the Consumer is obliged to compensate for the damage in the amount established by the Price List for the loss and damage to the property of the Hotel. In the event that the amount of compensation for loss of or damage to the property of the Hotel is not specified in the above Price List, the Consumer is obliged to compensate the Contractor for the real damage;
In case of harm to the health or property of the Consumer during his stay at the Hotel, the Consumer is obliged to inform the Hotel Administration about this prior to his departure.
6.3. Guests are prohibited from:
In order to comply with fire safety, use heating appliances (boilers, electric kettles, etc.) in the Room and other rooms of the hotel, with the exception of appliances provided by the Contractor;
Leave visitors in the Room in their absence; pass the key to the Room to unauthorized persons to prevent theft;
Smoking in the Room and other rooms of the Hotel, as well as in the adjacent territory (in accordance with the legislation of the Russian Federation). Otherwise, the Guest will be charged 3,000 Russian rubles in reimbursement of expenses incurred through the fault of the Guest or his visitors for an extraordinary general cleaning of the Room to eliminate the consequences of smoking. In addition, the Consumer is obligated to reimburse the Hotel for expenses related to the payment of penalties imposed on the Contractor by the state fire control authorities (Ministry of Emergencies of the Russian Federation, the Ministry of Emergency Situations of Moscow, etc.) and resulting from a violation by the Guest of the smoking ban and / or fire safety rules ;
Damage property of the Hotel; take property out of the Hotel;
Carry weapons (firearms, cold, throwing, pneumatic, gas, etc.), ammunition, explosive, flammable, poisonous, toxic, narcotic substances, as well as other weapons, substances and objects that can pose a threat to life and the health of those in the Hotel and the property of the Hotel. Persons who, by the nature of their activity, have the right to carry and store weapons are required, upon request of the Hotel, to provide documents proving this right;
Intentionally pollute the public premises and the territory of the Hotel;
Throw various objects from the windows, garbage, butts;
Be in the rooms and public areas of the Hotel with animals, birds, etc.;
Leave children unattended;
in the period from 22:00 to 10:00 to allow loud sound of music or create other noise, which may interfere with the quiet stay of other Consumers of hotel services and visitors of the Hotel.
7.1. Contractor (Hotel) has the right:
Demand from Guests (Consumers) compliance with these Rules and fire safety rules;
Hotel employees have the right to enter the Rooms for cleaning, changing linen, checking heating systems, power supply, air conditioning or troubleshooting their functioning, as well as in case of violation by the Consumers of these Rules and the rules of public order;
Replace the Number provided to the Guest with a Number of the same category or category above if this number is recognized as emergency by the Contractor during operation. An Emergency is recognized as the Room, in the premises of which the need for urgent repair work and other measures to eliminate the causes that threaten or impede the quality and safe use of the Room, as well as other rooms of the Hotel, if it interferes with normal access to them or their maintenance, is identified;
In case of expiration of the Consumer’s stay in the Hotel and his absence in the Room for more than 1 hour without payment, to independently release the Room from the Consumer’s belongings, creating a commission from the representatives of the Reception and Accommodation Service and the Cleaning Service, and compiling an inventory of the Consumer’s belongings. Material values in the form of cash, precious metals, valuable documents, the administration takes responsibility. Other property is in the department of forgotten things;
refuse to accommodate or prematurely evict the Consumer if the latter does not pay for the hotel services on time, violates these Rules, rules of public order, is in a state of heavy alcohol or drug intoxication, and damages the property of the Hotel;
Invite employees of internal affairs bodies when the Consumer commits unlawful acts in relation to employees of the Hotel, its other Consumers, visitors, property;
Claim and charge the Consumer for damages caused to the property of the Hotel through the fault of the Consumer, his visitors and minor children;
to charge the Guest a payment in the amount of 3,000 Russian rubles as a reimbursement of expenses incurred through the fault of the Consumer or his visitors for an extraordinary general cleaning of the Room to eliminate the consequences of smoking;
In order to improve the quality of service, record telephone conversations;
For security purposes, conduct video surveillance on the premises of the Hotel, with the exception of Rooms, toilets.
7.2. The Contractor is obliged:
* Timely, efficiently and in full provide consumers with services;
* Inform Consumers and Customers about the provided hotel, related and additional services, the form and procedure for their receipt and payment;
* Ensure compliance of the services provided with sanitary and epidemiological norms and rules;
* Ensure the confidentiality of information about Consumers and Customers, with the exception of the following cases:
– Within the framework of compliance with the legislation of the Russian Federation (information transfer to the migration service, etc.);
– If information is required to comply with a court order or to assist in investigations by law enforcement or other government agencies. In this case, information is provided only after receiving the original official written request from law enforcement agencies, the judiciary, etc. ;
– To protect the legal rights of the Hotel.
* Timely respond to requests and comments of Consumers regarding the services of the Hotel;
* Provide a “Book of complaints and suggestions” at the first request of the Consumer;
* As soon as possible take measures to eliminate accidents and breakdowns in the Rooms and other rooms of the Hotel;
* If it is impossible to eliminate the breakdown or accident in the Number, provide the Consumer with another Room, not lower than the paid category;
* In case of finding the forgotten things of the Consumers, immediately notify the owner of the things about it according to the contact information provided to them. When placing forgotten things in storage, the Hotel Administration shall make an appropriate entry in the Journal of Forgotten Things. Forgotten things are stored for 3 (three) months (with the exception of food products that are subject to immediate disposal). After this period, the things forgotten by the Consumer are considered unclaimed and must be disposed of in accordance with the internal order of the Hotel.
* The Hotel, in the event of judicial proof of the Contractor’s guilt, is responsible for the loss, shortage, damage to the Consumer’s belongings brought to the Hotel, with the exception of money, other currency values, securities and other precious things in accordance with the current legislation (Article 925 of the Civil Code of the Russian Federation). A guest who has discovered the loss, shortage or damage to his belongings is obliged to immediately notify the hotel administration. Otherwise, the Hotel is exempt from liability for non-preservation of things.
* The Contractor is liable for the loss of money, securities and other precious things of the Consumer only if they were accepted by the Contractor for storage or were placed by the Consumer in an individual safe provided to him. The Contractor shall be released from liability for the non-preservation of the contents of such a safe if it proves that under the storage conditions anyone could not access the safe without the knowledge of the Consumer or became possible due to force majeure;
* In accordance with the legislation of the Russian Federation, the Contractor is liable for harm caused to the life and / or health of the Consumer due to deficiencies in the provision of services, in the event of a court-proven existence of a causal relationship with a violation of safety standards and harm to the health of the Consumer or visitor of the Hotel;
* The Hotel Administration is not responsible for the operation of city services in cases of disconnection of heat and electric energy, water supply, telephone communications, car evacuation, as well as for construction and repair and other works carried out by Moscow services, maintenance services, owners of buildings adjacent to the Hotel;
The Hotel is not responsible to the Customers and Guests for the inability to provide services during the period of force majeure, which include: war, strikes, epidemics, natural disasters, fires and other force majeure circumstances that are unforeseen and unavoidable.